1. GENERAL

1.2 - This policy is supplementary to the (signed by members when joining the Freedom Caravan and Camping Club).

1.3 - We ask all of our members and users of our site to comply with our policy. If you or your party do not comply with the policy we may terminate your membership and/or prohibit future use of Club site or other services and/or ask you to leave the site.

1.4 - The use of threatening behaviour and/or foul and abusive language will not be tolerated and will result in the offender being asked to leave the site by a member of the Site team.

1.5 - Persons who are subject to the notification requirements of the Sexual Offences Act 2003 may not use any campsite operated under the control of the Club.

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2. YOUR BOOKING

2.2 - Our site is for recreational use only. Guests are not permitted to use the Club sites as a base for running a business, carrying out work.

2.3 - To ensure the best experience for all, we ask all of our members and users of our Glamping site to comply with booking policies.

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3. YOUR ARRIVAL AND CHECK IN

3.1 - Visitors must not arrive before the published arrival time.

3.2 - If you are unexpectedly delayed on the day of arrival and expect to arrive after the last attended arrival time of 8pm, please call the site.

3.3 - So that we know you have arrived safely, all arrivals should make contact with a site team member so that we can welcome you and direct you to your accommodation.

3.4 - On check in please make payment for the balance of your accommodation fees when requested.

3.6 - Please familiarise yourself with any of the site's fire regulations and fire-fighting equipment and its location as soon as you arrive on site.

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4. YOUR PITCH

4.1 - Please park your vehicle on the hardstanding provided within the house yard.  Please follow the directions to the parking area.  Please DO NOT park on the grass at any time.

4.2 - Electric vehicles may not be charged on site, in order to prevent potential damage to the sites electrical provision.

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5. YOUR STAY ON SITE

5.1 - Any facilities on site are provided for your convenience. Please use responsibly.

5.2 - It is important for Guests to respect the local community by observing and respecting each other's privacy. Respect should be shown to landowner’s property, trees, fences, farm buildings, equipment, crops, stock and all surrounding areas.

5.3 - The Club considers the use of e-cigarettes the same as cigarettes and as such, all legal requirements should be adhered to in their use during your stay.

  

PETS

5.1 – Guests staying in the Little Filly are not permitted to bring pets to site.

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MOVEMENT AROUND SITE

5.2 - For site safety a 5mph speed limit must be adhered to at all times.

5.3 - All cycles should use appropriate lighting if used at a time when it should be required.

 

NOISE

5.4 - We want all of our Guests to have a relaxing stay, that’s why we ask that there be no noise or movement of vehicles between 10.30pm and 7.30am.

5.5 - Noise must be kept to a reasonable level at all times so as not to disturb the enjoyment of others.

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VEHICLES

5.6 - Essential repairs can be carried out so that an unserviceable vehicle can leave the site, but, maintenance and servicing are not allowed.

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SANITATION

5.7 - Rubbish should be recycled wherever possible. Please recycle your glass, paper, tins, cardboard and plastic in the designated recycling bin. Place all other refuse in bin provided. Do not leave rubbish outside your unit. Please put your waste food in suitable sealable containers before disposal.

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BARBECUES

5.8 - Please use the stone on the outdoor table provided for portable barbecues. No BBQ’s on the ground to prevent damage to the grass.

5.9 – Please dispose of any BBQ coals in the metal bucket provided.

5.10 - Due to the risk of carbon monoxide poisoning, never take a barbecue inside the Little Filly for any reason.

5.11 – No camp fires, please use the fire pit that is provided.  DO NOT use the fire pit on the bark chipped area.

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SAFETY

5.12 - Please follow any instructions given by a member of the site team - they are there to ensure your safety and everyone else's.

5.13 - Campfires are not permitted on Freedom Club sites.

5.14 - Please don't use any of the following while on site, as they may pose a danger to other caravanners and their units: model aircraft; drones; kites; sky lanterns; catapults; air guns; firearms; bows and arrows.

5.15 - We encourage you to visit the local area and enjoy off site activities, but in the interest of everyone’s safety, we respectfully request that your unit is not left unoccupied overnight. In exceptional circumstances, please seek advice from a member of the site team.

5.16 - Out of hours, the emergency telephone number, displayed in the reception window, can be used to contact the site owner using your own mobile phone.

5.17 – Under no circumstances is cooking allowed in the Utility / shower WC area at any time.

 

6. YOUR DEPARTURE

6.1 - So that we can offer all of our visitors the same welcome as you received, we do ask that the Little Filly is vacated by 11am.

6.2 - To provide our next guest with the same clean, tidy accommodation as you found on arrival, please ensure that you dispose of any rubbish.

 

7. LOST PROPERTY

7.1 All items of lost property will be retained for one calendar month. Items not claimed after this period will be donated to a local charity close to the site, this includes any monies. Any items that are not of use to any of the local charities will be disposed of.

7.2 Anything where the owner is readily identifiable will be either directly returned to the owner if still on site or contacted by phone if possible.

7.3 Owners are responsible for the cost of reclaiming their goods. The following items are excluded from this policy: credit or debit cards, there is any suspicion of danger to employees or to the public, unclaimed perishable goods, any item that has clearly been abandoned, or where items of property are claimed the claimant should be expected to provide a description of the items lost. The claimant must sign for all items claimed and record their full name and address.

 

8. LIABILITY

8.1 You are responsible for keeping your belongings safe.

8.2 The Club or Bentygrange caravan site will not accept responsibility for any loss or damage to personal belongings, cash, jewellery and motor vehicles, however caused during their stay.

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9. QUERIES OR COMPLAINTS

9.1 Any cause for complaint should in the first instance be addressed with a member of the Site team. If in the unlikely event that the complaint cannot be resolved on Site then it should be addressed for the attention of the Customer Services Team at Freedom Caravan and Camping club.